Hi there!

I’m Lena, a UX Researcher with 6+ years of experience based in Regensburg. I strive to create intuitive and data-driven user experiences.

Lena Hoecker
Icon UX Research

Research & Testing

user interviews • usability testing • surveys • standardized questionnaires (SUS/PSSUQ) • A/B testing • user journeys • personas • user stories

Icon UX Research & Analysis.

Quantitative Analysis

quantitative analysis • (web) analytics • mousetracking • customer analysis • UX KPIs • metrics • success measurement • journey analysis

Icon Concept and Design

Concept & Design

wireframes • design thinking • prototypes • error handling • concepts • ux writing • workshop methods

work with me
MY Blogfolio
Case Study Topic for UX Research
March 3, 2023

As you are a Junior UX Researcher, it is not so easy to start with a portfolio. Often the problem is: Where to start, how to start and which topic to choose? That could be a quite difficult question. As I was teaching at IU Internationale Hochschule in the UX/UI field I can confirm it isn’t that easy as a student to start in a new project.

Expert interviews are a useful research tool for studying user experience
December 15, 2022

The focus of my master’s thesis is creating a sustainable corporate health management system to enhance employees' mental and physical well-being. By improving leadership culture and fostering transparent communication, the goal is to reduce psychological stress, promote participation, and address conflicts effectively.

A data-driven redesign strategy to improve the customer experience
October 25, 2022

Building an online store for women over 50 presents unique design challenges, such as larger button click areas, high-contrast elements, and accessible font sizes. Analysis revealed that many customers use smaller smartphones, leading to usability issues. For example, on product detail pages, only the product image is visible on entry, hiding essential options like color and size. Mouse tracking data and customer interviews confirmed that users need these options visible upfront to make informed decisions.

Establishing an A/B Testing Tool and Process
September 13, 2022

Implementing A/B testing is essential for gaining deeper customer insights beyond qualitative methods and analytics limitations. A/B testing provides cleaner before/after comparisons, minimizing visitor fluctuations and delivering reliable results. However, purchasing a tool is just the beginning—success depends on addressing privacy concerns, running initial A/A tests to validate traffic splits, and starting with simple hypotheses for implementation.